I've put in an application to be on our company's Voice over IP tech support team. It's a lateral transfer - no pay increase - but it's a bit of a status increase, and I get to quit troubleshooting ( Read more... )

$_call_center TRSHOOT
Name: $_NAME
PH#: $_PH
Issue: Customer can't surf.
Resolution: Customer complains of no RF. Customer states that house is haunted by three separate spirits; two kids and an older man; the kids are mostly mischevious, and chase her children around; however, the 800-lb man is intimidating. Customer suspects that the ghosts may ( Read more... )

Apparently "Please remember where we download this file to, because we'll need it in a moment" means "completely forget where we put it and prove yourself totally inept at navigating a file system ( Read more... )

So I'm sitting in the phone queue, taking technical support calls ( Read more... )

I think I shall disconnect from technology from Monday through mebbe Wednesday. Turn everything off, go shooting, read a book, something.

FLCC TRSHOOT

Name: [censored]

PH#: 615-[censored]

Issue: Customer plugged ethernet cable into RSU, but is still getting blinking lights indicating no connectivity.

Resolution: Advised customer to plug the other end of the cable into the PC. All systems go.

This is my job. There are many like it, but this one is mine.

Some work-related highlights ( Read more... )

I'm soliciting opinions for a little writing project I'm working on in my spare time.

What are your pet peeves when dining out? Please complain loudly and prolifically, about any part of your experience. :)

-Sean

So I had all this interesting and insightful stuff I'd been thinking about all during the day, and I kept meaning to write it down to blog about it, but it just seems to have slipped my mind ( Read more... )

Hi, Everyone! It's time for the bitter, cynical rantings against an evil company. No holds will be barred, and no names will be spared (except those of the innocent).

( Details behind the cut; drama, drama, drama. )