I came in this morning to find this in my email inbox:

From: Corporate Services
Sent: Tuesday, February 12, 2008 9:37 PM
To: ALL
Subject: Delayed Office Opening - Wed Feb 13
Importance: High

Due to inclement weather, the [...] Office will open at 10:00am on Wednesday February 13th. Thank you.

Corporate Services

There was a similarly themed ( Read more... )

Bill would make it illegal to feed the obese (USA Today) House Bill No. 282, which was introduced this month, says:
Any food establishment to which this section applies shall not be allowed to serve food to any person who is obese, based on criteria prescribed by the State Department of Health after consultation with the Mississippi Council on ( Read more... )

I just got this email to one of my personal email addresses (which I emphatically do not give out to customers):

sarudy,
I apologize for contacting you at your personal email address. On the weekend, no less! But I am having a problem with the [product] that you helped me launch. And this can't wait until Monday.

[Two paragraphs explaining problem in ( Read more... )

Sending me an email to tell me "There is an error with [customer]'s website"[1] is about as useful to me as an email subject line consisting solely of "RE: website"[2].

I don't expect an essay long explanation with every contingency covered, but maybe we could start with any information at all?

[1] Note that, historically, approximately 33% of ( Read more... )

Two important facts here. One, we work normal business hours M-F, just like most other businesses. Two, we have a two business day turnaround time for requests. (Not that I take that long if I can at all help it, but that's the official timeframe.)

Customer sends us a couple of emails on Friday, maybe 3ish. Then, on Saturday, about 1 in the ( Read more... )

Todays definition of restraint - Keeping all hint of "I think you're a moron" out of my tone of voice while explaining to the customer that typing an email address into their browser won't get an email to us.

How can someone who received the instruction to "email us the stuff at 123@example.com" via email not have some inkling of the difference ( Read more... )

Pop quiz, kids.

I am working. I am clearly frustrated with our system and working hard to try to get something done anyway. You know a metric fuckload less about this system than I do. Poll
If you took the second choice, clearly you have met me before.

It's not that I'm anti-social, really. But how can anyone who's worked near me for months ( Read more... )

Dear Customer,
We work normal business hours. Well, ok, we have phone coverage until 7pm, but basically we're a 9-5 operation. Sending an email at 10pm asking for a same-day turnaround is... a sign of great optimism. I commend you on your positive outlook. I also thank you for your comment that "tomorrow [Friday] would be ok, too." It was ( Read more... )

I have more than one of these.
Rep: OMG! Is broken! Fix now pls!
Us : That's because you forgot to tell us A and B when you put in the order. Send us the info and we'll get right on it.
Rep: (deafening silence)
(1-3 weeks pass)
Rep: OMG! Is broken! Fix now pls!
Us : We can't fix that until we get A and B from you.
Rep: (deafening silence)
(1-3 ( Read more... )

Aiskon Can't Win aiskon's car is still leaking fuel. I'm driving today while the mechanic gives it another try. This is some stubborn car trouble! We Need A New Rule Nobody is allowed to send anxious follow-ups to routine email requests right after sending the request. No, three hours is not long enough. We have a target turnaround of two business days, ( Read more... )