Dear Customer: Keep Your Pants On
Two important facts here. One, we work normal business hours M-F, just like most other businesses. Two, we have a two business day turnaround time for requests. (Not that I take that long if I can at all help it, but that's the official timeframe.)
Customer sends us a couple of emails on Friday, maybe 3ish. Then, on Saturday, about 1 in the afternoon, we get "[thing] that was sent late on Thursday does not seem to be complete. Please advise. In addition, I sent you two Emails on Friday. I did not receive any response."
The Thursday thing, by the way, was something that belongs to another department, and takes slightly longer to process. The customer was told this. You know how I know? Because I heard my fellow rep tell him. More than once.
::headdesk:: I get that he's just eager. But, just... Dude, relax! It's the grown up version of "Are We There Yet?" and it does not endear.