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Actual ticket submited through our helpdesk.
Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.
My Response - ( Read more... ) -
Actual ticket submited through our helpdesk.
Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.
My Response - ( Read more... ) -
Actual ticket submited through our helpdesk.
Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.
My Response - ( Read more... ) -
Work Conversations
Boss: There is a question about “ApplicationX” in our support queue. I am going to assign it to you.
Me: OK. But I have no idea what that even is.
Boss: Well its written by the guys down in your office. So I figured you would be the option on the IT Team to be able to help.
Me: That doesnt make sense. My proximity has no influence on my ( Read more... ) -
Work Conversations
Boss: There is a question about “ApplicationX” in our support queue. I am going to assign it to you.
Me: OK. But I have no idea what that even is.
Boss: Well its written by the guys down in your office. So I figured you would be the option on the IT Team to be able to help.
Me: That doesnt make sense. My proximity has no influence on my ( Read more... ) -
Work Conversations
Boss: There is a question about “ApplicationX” in our support queue. I am going to assign it to you.
Me: OK. But I have no idea what that even is.
Boss: Well its written by the guys down in your office. So I figured you would be the option on the IT Team to be able to help.
Me: That doesnt make sense. My proximity has no influence on my ( Read more... )