Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.

My Response - ( Read more... )

Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.

My Response - ( Read more... )

Ticket #xxxxxx
User - EmployeeA
Issue - Tried making an interoffice call between OfficeZ and OfficeX. Other end can hear me, but I cannot hear them. Tried calling multiple extensions to verify. Even had EmployeeB call from their phone to check to make sure it wasnt a problem with just my phone. They are having the same results.

My Response - ( Read more... )

Paraphrased from emails and our support system:

User : I need to find a way to use messenger on my BlackBerry.

Me : Which Messenger? The Blackberry Messenger service? Yahoo? MSN? AIM? GoogleTalk?

U : The messenger service on my blackberry.

M : I will assume the Blackberry Messenger. Since you are using BB Model XYZ, it is already installed ( Read more... )

Paraphrased from emails and our support system:

User : I need to find a way to use messenger on my BlackBerry.

Me : Which Messenger? The Blackberry Messenger service? Yahoo? MSN? AIM? GoogleTalk?

U : The messenger service on my blackberry.

M : I will assume the Blackberry Messenger. Since you are using BB Model XYZ, it is already installed ( Read more... )

Paraphrased from emails and our support system ( Read more... )

Oh yea…. did I mention FUCK! ???

OK…. So after the company I work for was bought, I now report directly to the director of IT. Which means I am pretty much my own boss. If I need hardware or software, I send him an email and he finds a way to get it. Other than that, he leaves me alone and lets me do my job. I run the ATL Office of this company ( Read more... )

Oh yea…. did I mention FUCK! ???

OK…. So after the company I work for was bought, I now report directly to the director of IT. Which means I am pretty much my own boss. If I need hardware or software, I send him an email and he finds a way to get it. Other than that, he leaves me alone and lets me do my job. I run the ATL Office of this company ( Read more... )

Oh yea.... did I mention FUCK ( Read more... )

Me : What? You have been standing in the doorway to my office for 2 minutes without saying a word. Is there something you need?

Douche : I am trying to get *process* to work. It says it is going to take 4 hours to finish. I have to leave in 3 hours. Will it finish?

M : No.

D : But I need it to finish before I leave.

M : Then you should have ( Read more... )