Maybe it's harsh but this property only seems to get the assholes from up north. It's very busy tonight, all I have is smoking rooms and one thing I have learned is that Canada is afraid of smoking rooms, especially smoking rooms on the 2nd floor. I could have a group of Canadians on fire and if the only water available was in a second floor ( Read more... )

...so here is a list of things that may be the reason people light others on fire:

1.
Me: "Good afternoon Days Inn Fairmont, this is Jeremy, how may I help you?"
Customer: "Hey Jim, is this the Days Inn in Fairmont?"
Me: 2 ( Read more... )

My Hilton brothers (and/or sisters) out there should feel their own brand of special terror when I mention the "Catch Me At My Best" program.

For those of you who want to follow along at home, it's essentially a comment-card system- the idea is someone fills one out for you if they find something you did particularly noteworthy, they're tallied up ( Read more... )

 Ok so I have yet to have drama go down while I'm here by myself but fellow Auditors for my information.

How do you approach a domestic violence situation if the guest next door calls to report it?

I've noticed a change in clientele and from the looks of it DRAMA.

How are any noise complaints handled usually?

I mean I've dealt with like kids in the ( Read more... )

So, yeah, the overnight valet that I get along with got a nice tip from a guest. I thought he was braggin' about money, but no, he got something better.

Four tickets to a San Antonio Spurs game in March.

And he wouldn't give me one.

Bastard.

I just had a guest come through the lobby, (at about 1:00 am) who responded to my cheery, "Good evening, ma'am!" with, "My goodness what are you doing here so late? Why does your management keep employees here at such a ridiculous hour?"

But then who would bring you your extra blankets, I ask you.

And remember this gem of a coworker ( Read more... )

I got a "catch me at my best" comment card back for a lost & found item!

From the card -

Tom was so thoughtful in looking for my bag that I left in my room and getting it to me. I appreciate his patience and promptness. It's nice to deal with nice and thoughtful people like Tom.

And, the added note after it was delivered to either Doug or Joe ( Read more... )

( what do you want me to do, hit the giant mute button for the whole city??? )

I have worked as a night auditor since October (although I've worked here for over a year) and only until NOW did I receive my first online comment card! *squeal ( Read more... )

I read the comments on in house and reservations after my night audit last night and came up with this "winner ( Read more... )