Today, the song this group made was foremost in my mind. My hotel gave to me ( Read more... )

so let me get this straight.  your tub and shower walls are covered in long dark hair,  the bed sheets are covered in long dark hair and you don't want me to clean it or give you another room?  Your grossed out but are going to sleep in it anyways? 

Spent the morning giving out discounts to a good number of guests..........It's company christmas party time and the ladies are lushes ( Read more... )

So, our hotel has no TV service at the moment. We are telling everyone up front before they check in and offering them a 15% discount during the holidays when normally there are none. Insane cat lady comes in. She made her reservation online and put in the notes that she had a pet. She did not reserve a pet room, and we have no way of seeing these ( Read more... )

How do you word it when your about to give a guest a discount at check out maybe because their sleep was disturbed by other guests or etc ( Read more... )

Mental rant directed at the guy that just checked out:  Talking super loudly in my lobby to your buddy on your cell phone (in front of other guests) about how the guy in the room next to you was "soooooooooooo loud" at 10 pm, and how you were "soooooo close to calling the front desk" and how we're a horrible place to stay (because we didn't use our ( Read more... )

This has little to do with the hotel business itself but ( Read more... )

...so here is a list of things that may be the reason people light others on fire:

1.
Me: "Good afternoon Days Inn Fairmont, this is Jeremy, how may I help you?"
Customer: "Hey Jim, is this the Days Inn in Fairmont?"
Me: 2 ( Read more... )

I see my share of coupon books during shifts here. They are big and green with bright yellow writing on them. I see you step out of the car, roll it up and stick it in your back pocket and watch you strut in here asking me what my rate is ( Read more... )

I know it's good for the hotel but the more people we have in house means more problems ( Read more... )