Receptionist: Hi, this is so-and-so with CABS blah blah, how can I help you?
Me: Hi, is this the customer service line for the CABS buses?
Receptionist: uh-huh
Me: Ok, well, I'm calling about a situation with the East Residential Bus at the Summit and East 19th bus stop this afternoon…
Receptionist: A complaint?
Me: Yes.
Receptionist: Ok, I'm
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