WTF?

[miko_no_da]

What the hell kind of store has a great relationship with a customer for years, to the point where that customer moves across the country and still continues to do business with them even though it would be easier and cheaper to order direct from the manufacturers online... and then just stops returning the customer's phone calls

Comments

[gardensgnome]

Good lord that's excessively rude of her. Once word gets around she'll lose business and will only have herself to blame. If you send someone in to get your stuff, give them a letter or something saying they're authorized to get your stuff, telling which ever staff member at the shop to phone you away for confirmation. With luck you'll get everything - your finished items on display and the rest of that order. I only ever tried half a longstitch pattern myself...crossstitch is beautiful and I really ope you get everything back. Good luck!

[miko_no_da]

Sending a letter isn't a bad idea, or maybe just a fax. If she called me to confirm I'd sent them, at the very least I'd FINALLY get to talk to her!

[fyredancer]

Maybe she's putting it off and putting it off because she still can't fill your order and feels bad about telling you but feels like it's been too long to offer you a refund?

I recommend sending a registered letter of expectations. Be clear, simple, concise, and professional. Wind the letter up by letting her know you're disappointed that she's been avoiding your calls for the past nine months, and if she doesn't respond to the letter you have an escalating series of responses: step one, you'll send a friend to stop by the store to retrieve your property, step two, you'll file a complaint with the better business bureau, step three, you DO have the option of filing a police report for the unreturned property and goods paid for but not received.

Good luck, hon. I hope you get this resolved.

[miko_no_da]

I can't imagine that she would destroy a good relationship over a piece of fabric and a couple of specialty flosses. Especially since I went and ordered both for myself yesterday straight off the supplier's sites, and they're almost never out of stock. The only thing that makes even a marginal amount of sense is what someone else suggested, that the finished pieces were damaged somehow and she's afraid to tell me, but still

[jdemorae]

Pardon the newbie intrusion, I've been lurking. ;)

When you say 'registered letter' I take it you mean something more than just by sending it Express Post so I can track it?

I'm not sure how it work with the Canadian mail system, but I think what's being referred to here is a letter that requiers a signature on a receipt card that will then be mailed back to you by the postal carrier, so you have proof that the letter arrived at the address and was received by the person.

I have to say, this is some damn shoddy treatment. I don't do needlework myself, but I have friends who do. I'll pass the word on. Good luck.

[miko_no_da]

Ah, okay, I thought maybe it meant that I should get the letter witnessed or something before sending it. That makes more sense.

[kittywiskers]

I really hope you can get that back! I've never done more than little needlework projects but even those take a good amount of time and effort. I can't believe that she'd be so callous as to cut you off halfway through an order and dare to not contact you back about an object she must know is very valuable to you.

[miko_no_da]

Yeah, it's just bizarre. I really don't understand it at all. >.< I still hope I can get it resolved somehow.

[miko_no_da]

I didn't want to ask, because I figured you'd be busy with Claudia. But if you could drop by, even just to make her call me, that would be wonderful. Or I'd be happy to send you a signed letter stating that you're authorized to take my stuff. It hasn't been quite a year since I sent her the dragon so technically I'm not supposed to get it back yet, but at this point I don't care if I have to take it back frameless, I just want that stitching

[sharona1x2]

You have my deepest respect as a stitcher for doing that pattern. I worked on this one before I finally gave up. I had all of the outer border and the corners done, but the inside nearly killed me. I barely made it past the tail and some rocks with this one. Her patterns are ridiculously hard!

Best of luck in getting your work back. I saw that you've got some good advice from a lot of people. *crosses fingers for you*

[miko_no_da]

Oooh, the dragon and castle. I've been tempted by that one a time or two, but I refuse to put myself through that again. I also own the pattern book for this one, but never quite worked up the nerve to attempt it. Probably just as well, the dragon was painful enough. *sweatdrops*