So as you may or may not know, I've been working like a dog, bucking for a promotion. In June, I've stepped what I had to do. I took on two teams. I acted as OM (Operations Manager) while mine was on vacation. I was in high-level meetings. I volunteered for way too many things and once I realized it, backed off of some of them because I know that ( Read more... )

Well, glad a new week starts tomorrow. I'm not sure if I could have been busier, although I suppose that's very true. Let's take a little stock here and run the numbers.

Let's start with a brief look at the heirarchy at work. There's agents, then there's kind of "gray area" folks like quality and training, then there's middle folk like myself as ( Read more... )

Just a quick check in, since I seem to have some time for the first time in many days. Life seemed to ramp up there. I can't even believe it's May.

Work: What a grind. They added 2hrs daily of phone time to my duties, which makes work plenty interesting. The sad part was they didn't dial back any of the duties they had given us. In fact, I still did ( Read more... )

Just a quick list of the Kind of Stupid things I'll be doing, or am doing ( Read more... )

Weather: 
     1. Snow? Seriously? This is OREGON, people. Okay, it's not down here on the valley floor, so I suppose that's all right. But it's dali cold and I walk to work. Stop it.

Work:
     2. I am so not WFS bitch. Stop having me move people, run long calls, holding me accountable for service levels, and getting on me for poor UT. I don't care. ( Read more... )