Promotion Gained
So as you may or may not know, I've been working like a dog, bucking for a promotion. In June, I've stepped what I had to do. I took on two teams. I acted as OM (Operations Manager) while mine was on vacation. I was in high-level meetings. I volunteered for way too many things and once I realized it, backed off of some of them because I know that knowing your limits is part of the battle. I worked 5 - 13 hour days and 2 of my Saturday's in a row. (I work Sunday - Thursday, so it was Friday, which is my Saturday.)
Yesterday, my OM calls in the morning saying there's a "high level" meeting they want me to be part of. I know he's been working on reorganizing the site. He's going to group the agents together by product line - the type of calls they answer. This is the 'reveal' to the Supervisor II's (who are one level higher than me and the promotion I've been bucking for.) So I head in early for the meeting.
I didn't get my promotion. I'm not a Sup II. Instead, I've been promoted OVER them to Project Manager.
Here's how it lays out. They made a structure for the agents to get ahead. They begin in training and then become Care agents. If they didn't do as well as hoped in training, they become Welcome agents until they can move back to Care. From Care they go to Corp. As Corp agents, they can become SupQ (tricky question guys) or RepAssist (help desk) or they can move to Advantage. Advantage agents can become Supervisor trainees. Sup trainees become Welcome Supervisors, move to Care Supervisors, go to Corp Supervisors, then Advantage Supervisors. They then go to Care Supervisor Lead, Corp Supervisor Lead, and Advantage Supervisor Lead (the Sup II's). The Advantage Leads can become either the Welcome Project Manager (me) or the Care Project Manager or Operations Managers, and the Care and Welcome PM can become OM's. OM's can become Assistant GM and then GM (General Manager, the woman who runs the place.)
I know that doesn't make a lot of sense unless you work there....but you can see my place in it. The "us" in the meeting was myself and three of the Supervisor II's. One of those was my supervisor for a very thankfully short time, when I first started. Another was a supervisor I kind of modeled myself after because she did a great job with her agents and they loved her. I decided I could do a better job than the six supervisors I'd had who didn't care a lick about me and followed in her footsteps. When they explained that I was now a rank above HER, she gave me a high five and said it was about time. She was really happy with her rank and position, and happy about mine as well.
So am I. I have under my command the lowest rank of both agents and supervisors. They'll need work and guidance, and I can teach them how to be organized and succeed. They'll be high maintainence, but I can handle that. I'll be on calls with my boss, her boss, thier boss, the project boss and his boss. I'm in charge of when they come to view the project and how they see it. I have to learn to do presentations and slide shows and will probably have to speak in front of many people I don't know. I might even travel to present things to bosses. I have no idea. It's a new position with a shiny title and I'm the shiny girl wearing it.
The hard work paid off in cascade of golden coins.
Now I just have to find time to write that TC article! :)