Sometimes the first-line helpdesk we deal with are good at their jobs and give clear, precise details of what they have attempted and what the problem is. Sometimes however, they don't ( Read more... )

"Rang user stated they have a standalone pc which they insert a dick intoa dn run software etc."

Obviously it's tough to type whilst someone is speaking into your ear, but there is a delete key for a reason!
.p
bum

"User called about the server all wks and programs are running, Bus a funny smell around the branch broke out ( Read more... )

"I don't have a Lotus Notes icon."

"O.K. Click on Start, what's that at the top?"

"Lotus Notes."

"O.K."

" ... So how do I set up an icon?"

I wouldn't have minded if this was a standard user but it was one of the migration engineers.

USER: "My account's locked out, it says I'm putting in the wrong password ( Read more... )

Don't be a bitch.

( Read more... )

Give me a second.

( Read more... )

Be there.

( Read more... )

Call mi now!

( Read more... )

Number 4: Can't, or won't?

When I say we can't do something, it's not because I'm lazy and just don't want to, and it's not because we're arguing jurisdiction with another group. I just can't fucking do it. SO RING THE RIGHT HELPDESK YOU RETARD!