That call _hurt_.
USER: "My account's locked out, it says I'm putting in the wrong password."
ME: "Have you got Caps Lock on?"
USER: "No. It's still not taking it."
ME: "Did you have it on when you set the password up?"
USER: "No."
ME: "So, you didn't have Caps Lock on the first time you entered this password?"
USER: "No."
ME: "And you're _definitely_ getting the password correct?"
USER: "Yeah. I set it up half an hour ago."
ME: "Could you try it with Caps Lock on please?"
USER: "Oh, it's working. What caused that then?"
Just a guess, it would probably be having Caps Lock on when you set up the password. Just a fucking guess you retard.
ME: "Have you got Caps Lock on?"
USER: "No. It's still not taking it."
ME: "Did you have it on when you set the password up?"
USER: "No."
ME: "So, you didn't have Caps Lock on the first time you entered this password?"
USER: "No."
ME: "And you're _definitely_ getting the password correct?"
USER: "Yeah. I set it up half an hour ago."
ME: "Could you try it with Caps Lock on please?"
USER: "Oh, it's working. What caused that then?"
Just a guess, it would probably be having Caps Lock on when you set up the password. Just a fucking guess you retard.