What a great short description. I imagine the call continues with descriptions of how printing is "fucking the printer right up", that the printer has "had enough" and that they have told the printing to "leave it, it's not worth it".
"User informs his neighbours house was hit by lightening but shot from lines and hit reset of street- including his house. User informs at the moment- laptop does not swtich on."
What I want to know is how the user knows his neighbour's house was hit. Was he watching the storm?
"User was sitting on a pc and the straps that hold it in place had come undone and the base unit has collapsed onto the floor. The unit turns on and beeps and then nothing happens
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