Title
Change wording on /contact to clarify the feedback vs. suggestions process

Short, concise description of the idea
"Feedback" can be suggestions intended for staff's eyes only too. "Suggestions" is for public discussion in suggestions Clarify that.

Full description of the ideaI'd like a change to the /contact page clarifying the feedback vs. suggestions ( Read more... )

Title
Syn account URL edit request form

Short, concise description of the idea
There should be a form linked from the profile page of syndicated accounts that users can use to request the source URL be edited, much like the suggestion proposal generator or Abuse report form.

Full description of the ideaIt's documented in the FAQs that syndicated ( Read more... )

Title
Way to leave notes on FAQs for Support-types and other priv-having people

Short, concise description of the idea
I wish there was a way to leave internal comment-type notes on certain FAQs to give Support-types and other people with privs more information than what the average user needs.

Full description of the ideaIn Support, there is a way ( Read more... )

Title
Support Request Information Block Tool - On Demand

Short, concise description of the idea
Create a tool which allows Support Volunteers to receive information which would normally be submitted with a logged-in user's Support Request when this information is not originally provided.

Full description of the ideaThere are many times when users ( Read more... )

Title
Include FAQ numbers in Reference FAQ drop-down

Short, concise description of the idea
Add the actual FAQ numbers to the list of FAQs in the Reference FAQ drop down used when responding to a support request.

Full description of the ideaWhen you respond to a support request, there is a reference FAQ drop-down which lists the most frequently ( Read more... )

Title
Default View for Support Board

Short, concise description of the idea
Allow Support volunteers to choose a filter that would apply to the Support board automatically.

Full description of the ideaThe idea here is basically the same as the friends page "Default View" group filtering. From how I see it, developers would create an additional page ( Read more... )

Title
Filter Support Board by Language

Short, concise description of the idea
Enable Support volunteers to select a language (or a set of languages) to filter requests on the request board.

Full description of the idea
Currently, there is a possibility to filter the Support board requests by category they are sent to, allowing volunteers to focus on ( Read more... )

Title
Separate support boards

Short, concise description of the idea
It would be great if there were two support boards, one for questions in English and one for questions in other languages.

Full description of the ideaI've recently been helping out on the Support board and noticed that there are a lot of questions in Russian as well as English. I ( Read more... )

Title
Automatic handling of Cyrillic language Support requests

Short, concise description of the idea
Place Support requests written in Russian to the Russian Support category automatically.

Full description of the ideaMany requests posted to the LiveJournal Support board are posted in Russian and need to be moved to the correct category so that an ( Read more... )

Title
Allow Support volunteers to correct point distribution

Short, concise description of the idea
Create a way for Support volunteers to redistribute or "donate" points they received for a request if they believe they don't deserve them.

Full description of the ideaI believe that at the moment, Abuse is the only category where a volunteer is locked ( Read more... )