Customer comes in without an appointment and says that her rear windshield just blew out on its own with nothing happening to it. Now, I don't know how many of you know this but the front and rear windshield of cars are safety glass and while they will shatter, they will not break and fall apart. The nice thing about that is it is easy for me to ( Read more... )

Here is an idea that for some reason seems to be lost on so many people. We give loaner cars to customer like many dealerships do in the USA. We give them to customers for their convenience so they don't have to sit in my dealership for hours while their cars get worked on and they can go about their day without having to worry about getting a ( Read more... )

This is the beginning. This is where I will hopefully help all those who want information about the automobile industry, more specifically the service department, in learning how to deal with certain situations and how to achieve the best possible scenario. I will also use this to vent about frustrating situations as well ( Read more... )