Notes on our new comment system

[news]

  Thanks to all of you for providing your feedback and voicing your concerns about LiveJournal's new comment system. Please understand that we are taking your feedback seriously, and will continue to evaluate this new feature. In the meantime, we'd like to explain the reasons behind the change and the greater impact this has for LiveJournal.

First

Comments

[ecctv]

Hopefully people can say what they don't like about the comments or whatever in a calm way, rather than threatening, yelling, or being over dramatic.
At the end of the day, it is a website and there are bigger problems to go HAM about.

[caithream]

Wow. You clearly have no idea how transactions for services work and are just being an asshole for the sake of being an asshole, so bye.

[colorzplosion]

paying customers are entitled because they are paying for a service. demanding what you pay for is not obnoxious.

[evilcoc0nut]

lol, this

[cierratweek]

Again; Seriously, right?

Thanks for saying what most sensible people are thinking.

[shout_of_joy]

[slayedaking]

that doesn't stop it being incredibly important to a lot of people and vital to some communities.

[waltzmatildah]

Yep. I run fandomaid and the subject line was very important to us as far as readability and user-friendly charity auctions go...

[lauand]

Then, please, teach us to use that html magic of yours to be able to put that BIG AND BLINKING something in a way that makes it still visible when the comments have been collapsed because there are hundreds of them in the same thread. It would be terribly useful.

In fact, I'd rather it's not big and blinking. With visible would be enough.

[dragoness_e]

"they've said it isn't gonna happen so focus on stuff they might be willing to change"

Or, you know, if the customer-hostile morons running the show aren't going to please the paying customers, said customers can just walk right out the door with their money. See, Livejournal isn't the only game in town, and we're not reduced to hoping they throw us a bone.

-- "Gee, Dreamwidth is offering no-invite-code accounts and easy import of my LJ entries & comments right now... oh, and they're adding community-importing soon"
-- "Gee, Insanejournal offers a massive number of icons with free accounts, roleplayers!"

Someone needs to focus right now, but it isn't Livejournal's users.

[basilmemories]

Don't worry, soon enough they'll mess up how you use the site in some way that ruins all functionality for you, and then all your money that you put into the damn thing will be just as worthless. Don't worry though, it's just a site, what the hell were you going to do with that time and money you spent on it anyway?

[theidolhands]

Yeah, maybe television should do away with those pesky channels and networks -- rite? lol. AND NEVER EXPLAIN IT. NEVER.

[gypsycaravan]

This. People brought up a lot of valid concerns the last couple of posts, but most of them were in the forms of insults or demands, and that's not gonna get any of the higher-ups to listen to us.

[archangelbeth]

I wish that LJ hadn't kind of trained everyone to immediately go thermonuclear just to get heard. The lack of response, the feeling that only a massive dogpile will get results, the feeling that the management is out of touch with what the current readership is using the service for (and what functionality the current customers paid for!)... It breeds ugliness. It really does.

From what I can tell, there were nearly unanimous "good gods, what ugliness is this? they'd better not be releasing that!" comments on a sneak-peek over... Drat, I've lost the link. But they had uniformly negative comments to draw on prior to this update, and still they rolled it out. They didn't have a S2 style prepped for the people who've been happily puttering along on S1 (Dystopia FOREVER!). This... shows a lack of regard for what functionality people want available, no matter how often they use or don't use it, and the constant minimizing of the outcry shows a lack of respect for the customers. It's practically gaslighting. "No, no, you don't actually