For DSL, there really is a magical fairy that comes down and wrecks perfectly good internet connections. Usually between the demarc and the modem. Mostly it's increased crosstalk from more wide-open DSL lines going in, or just more EMI, that suddenly pushes a nearly-bad connection over the edge from unnoticeable into unusable.
Of course, if you still have problems with the modem connected directly to the demarc, it's the provider's responsibility to fix it -- but not in all cases does that mean sending a tech out. For DSL that simply conks out regularly (be that after 20 seconds or once a day or so) the solution tends to be a speed downgrade, rather than a tech.
Depending on company policy, a "probably defective modem" situation may go through a tech or they may just send a new modem along.
Sorry, I tell people this for a living (See also: Tech Support person -- hopefully not an idiot), so you hit a nerve.
It was the lines outside. A train would pass, they'd shake loose again, and act up. See, also, the fact that our phone line was having issues (but we weren't positive at that point if it was the line or the phone on it).
Also, you are not talking about a Halogen randomly fucking shit up. Which is what he kept saying. Ad nauseum. With no facts to back him up. I suspect he saw it happen once, so now that's always the first culprit.
Must have been EMI from a really bad switched power supply for halogen lights, then. It can happen, but it's a lot more likely to screw with your wifi than your DSL
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For DSL, there really is a magical fairy that comes down and wrecks perfectly good internet connections. Usually between the demarc and the modem. Mostly it's increased crosstalk from more wide-open DSL lines going in, or just more EMI, that suddenly pushes a nearly-bad connection over the edge from unnoticeable into unusable.
Of course, if you still have problems with the modem connected directly to the demarc, it's the provider's responsibility to fix it -- but not in all cases does that mean sending a tech out. For DSL that simply conks out regularly (be that after 20 seconds or once a day or so) the solution tends to be a speed downgrade, rather than a tech.
Depending on company policy, a "probably defective modem" situation may go through a tech or they may just send a new modem along.
Sorry, I tell people this for a living (See also: Tech Support person -- hopefully not an idiot), so you hit a nerve.
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Also, you are not talking about a Halogen randomly fucking shit up. Which is what he kept saying. Ad nauseum. With no facts to back him up. I suspect he saw it happen once, so now that's always the first culprit.
Hence the magical halogen fairies.
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That's what I want to hear from my service provider.
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