Agreed. MMO designers don't care about customers, they're the most evil form of corporate whore in existence. Which is saying a lot compared to Microsoft ;)
Well, they care in that customers == money, but the whole 'customer is always right' thing is rubbish, and the common perception that companies are doing things for rainbows and daisies and it's evil to worry about money annoys the crap out of me.
Of the problems that get reported to us most of them are "known issues" or "working as intended". Typically things that are "working as intended" are broken, bugged or the way that they work is stupid; it is a very annoying thing to have to explain to customers especially as they are usually frustrated by it....more or less.
True story, got an email about a bug one day reporting that the bug had been "moved" to "working as intended". God knows when they'll fix it....any of it....
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I fear I do not get the GM joke. *sad*
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A: None, it's working as intended.
It's a feature not a bug.
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