Agreed. MMO designers don't care about customers, they're the most evil form of corporate whore in existence. Which is saying a lot compared to Microsoft ;)
Well, they care in that customers == money, but the whole 'customer is always right' thing is rubbish, and the common perception that companies are doing things for rainbows and daisies and it's evil to worry about money annoys the crap out of me.
Y'see my critical failing is that I do care about the customers so it's really hard trying not to tell them that their problem is not going to get sorted ever...
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