Comments | bestofshopping: BAD EXPERIENCE FROM AGNESELLE AND CAROUSELL SELLER

voguelly in bestofshopping

BAD EXPERIENCE FROM AGNESELLE AND CAROUSELL SELLER

Jan 04, 2014 12:38

1. BAD shopping experience from AGNESELLE

On 3rd December 2013 (Tuesday), I ordered Yolanda Skorts in White, M from Agneselle. (Picture here)
On 4th December (Wednesday), I paid for my order and received an email regarding payment verification on the same day. It was my first time purchasing from AE, so I do not know how they work. Hence I waited ( Read more... )

scammer alert, agneselle, rants of blogshop cs

Comments 24

o_rlly January 4 2014, 05:31:28 UTC

Sorry to hear about your bad experience with AE. I agree with you that taking 10+ days to mail out an item is a bit too long. I ordered from AE twice and on both occasions they sent me an email once they had mailed the item out. One of items was from their latest launch and they sent me the email pretty soon. I received my item 2 days later. The other one was a sale item and it took a bit longer for them to mail out and arrive at my doorstep.

Maybe it really is the busy season for Singpost so it's taking ages to get to you? Hopefully you get your item soon!

voguelly January 5 2014, 04:26:14 UTC

Hi there, I'm glad your shopping experience at AE wasn't as bad as mine... Really hope it is not a lost mail but I highly doubt so... It has been 3 weeks. But I will continue waiting, hopefully will receive it soon! Thanks babe :)

ext_313745 January 4 2014, 06:02:42 UTC

I am currently facing a similar situation from AE.

I have joined their backorder for the silva top, but was informed 3 weeks later (sometime in October) that the quantity order for the specific colour came short. I decided to opt for the next alternative, by getting it in another colour. There was however no acknowledgement from them.

2 months later, I sent an email to check on the status of the parcel as it should not have taken so long for the merchandise to be sent and delivered to my place. There was however no reply. I am currently giving them a benefit of the doubt that their slow response may be due to the festive season.

Till todate, parcel has not been received.

voguelly January 5 2014, 04:32:07 UTC

I'm sorry to hear about your experience at AE. And wow, 2 months is pretty long, even longer than mine! But they just launched a new collection this week! So I really doubt the slow response to our emails is due to festive season. I think they are just trying to avoid our emails. Sigh, AE has really bad customer service.

Just hope our parcels will reach us soon! :(

ext_313745 January 5 2014, 16:02:49 UTC

yup, fingers crossed!

I really hope that they respond to my email so at least I know what's going on rather than me left sitting on the fence, not sure if it's a lost parcel (highly doubt so as it never happens to me before) or the parcel has never been sent out ):

Furthermore, I joined the backorder from Fashmob in November and the item has been mailed out and received.

It clearly shows the lack of customer service from AE and how much they value the customers. sigh.

huiyipng January 4 2014, 10:06:13 UTC

Hello, I faced the same issue for agneselle. Bought from bo and they totally didn't send out at all after 2 mths. I kept sending chaser emails and they didn't even refund me. It was until I threatened to report to the police before they made a refund. Took them more than 1 week to refund me. Will never ever shop from them again. Ridiculous service.

voguelly January 5 2014, 04:36:10 UTC

Hi there, yes I got to agree their service is really bad, especially now that I know I am not the only one experiencing this. But glad to hear that you managed to get a refund. My item was already mailed out so I doubt I can do the same... Sigh, I would never shop from them again either! :(

myzticalz January 5 2014, 02:25:19 UTC

Same issues with AE. Not yet received. :(Same date, 4th December say mail out. And it's registered post. I asked for the registered article number, till now nooooooooooooooooooo reply.

voguelly January 5 2014, 04:47:49 UTC

Oh dear, Im sorry to hear that. Maybe you should threaten to report to the police like one of the readers here to get a refund. They are really irresponsible! How can they just ignore customers emails especially regarding a registered parcel! This really defeats the purpose of choosing registered postage!

Sigh, I hope readers out there can be more wary when shopping at AE. :((

smackinghotlips January 5 2014, 05:28:08 UTC

Hi girls, just a piece of advice, always choose registered postage when shopping with AE. $2.24 will be well-spent, it will not give AE an excuse not to mail out ( ... )

voguelly January 7 2014, 03:58:33 UTC

Hi babe, thanks so much for sharing your experiences at AE! Yes, I got to agree shoppers should opt for registered mail as far as possible, but that doesn't mean parcel will still reach you safely, after hearing about one the readers experience above. Sigh, I guess the best way is to avoid shopping at AE because their customer service is really bad. I have to email them about my parcel too then they will send out the parcel.

I still have yet to receive my parcel. I guess my parcel is lost. And this is the first lost mail I had from a reputable blogshop:(