My fiance and I moved into a home we found for rent through a rental company. The house was perfect for my 3 year old, myself and my fiance and an amazing deal.
We paid rent on time every month - if not early. We did not cause issues. We kept the place in good condition. This, apparently, was not enough for the rental company.
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If you don't get a response, sue in small claims court.
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they have repeatedly BROKEN THE LAW by not notifying you they would be entering your unit and by actually entering it while you weren't there without authorization.
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Our apartment complex has monthly inspections and they are required to leave a note on the door as well as in the mailbox a few weeks prior with the date(s) of the inspections and if no one is home they don't enter due to legal ramifications if they break anything, accidentally hurt our animals, or if our animals get out.
They're also required to fix any and all issues when they're reported. Sure they charge us for the major things (for example, a hole in the wall) but the point is that they get it fixed in a timely manner. Most often same day.
Your landlord isn't likely fulfilling his end of the bargain on your lease. :/
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But make sure they send an itemized list with anything they take money out of the deposit for. Don't expect any less.
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Cite the statutes you googled and enclose a copy with the letter showing that you know what the law is and the time frame they have to follow-they will be more likely to comply if they know you are informed.
I hope you took pictures of the place at move out so if they tried to charge you for things that didn't need to be cleaned/replaced (apart from the carpet you specified and any cleaning charges/things specified in your lease) you have back up to prove that they are trying to nickel and dime you to death. I wouldn't put it past them.
If Google isn't helpful or the info you find isn't clear, try posting your question over at law_questions
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Your next attempt to contact them should be via Certified Mail with a Return Receipt (the green card). Also send them a copy via regular first class mail--that's how my landlords have always sent official notices. Even if they don't sign for the Certified letter, the other one will be delivered.
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