A bad detour
Jan and I were looking forward to the GGA meeting over near Helen this weekend. It's been a long while since we've seen some of our geocaching friends and we had big plans.
Alas, it was not to be. Ray called Friday evening to tell me that the network at Arbor Hills had crashed. It may have been the storm or it may have been something else, but if he could not get the network back up remotely, then I would have to go down and manually bring it back up.
So, at 8am, Jan and I loaded up and headed down towards ATL. The plan was for us to go down there, log into the network, see what was wrong and make repairs (either perm or temp, depending on the issue) and then from there we would go up to the GGA meeting.
It turns out the problem was with Comcast (the trunk line provider) and it was necessary to wait for the tech (who never showed up, by the way). By the time we got away from there it was 3:30pm. It was too late to go to the meeting so Jan and I ate ad Fuddruckers (her first time) and then went home.
We were very disappointed, and I'm quite ticked off at Comcast because we found out that the tech service call had been canceled automatically when Comcast declared a general outage (even though we were not affected by the outage...our issue was something else) but didn't have the decency to call us and tell us the service call had been canceled. If they had called to tell us, we could have left the complex and made the meeting.
Ray was furious and I would not be surprise if Comcast loses a big customer in the near future. Ray was talking about dropping all the networks that are serviced by Comcast. That is quite a few T1s.
Something has really happened to customer service these days.
Alas, it was not to be. Ray called Friday evening to tell me that the network at Arbor Hills had crashed. It may have been the storm or it may have been something else, but if he could not get the network back up remotely, then I would have to go down and manually bring it back up.
So, at 8am, Jan and I loaded up and headed down towards ATL. The plan was for us to go down there, log into the network, see what was wrong and make repairs (either perm or temp, depending on the issue) and then from there we would go up to the GGA meeting.
It turns out the problem was with Comcast (the trunk line provider) and it was necessary to wait for the tech (who never showed up, by the way). By the time we got away from there it was 3:30pm. It was too late to go to the meeting so Jan and I ate ad Fuddruckers (her first time) and then went home.
We were very disappointed, and I'm quite ticked off at Comcast because we found out that the tech service call had been canceled automatically when Comcast declared a general outage (even though we were not affected by the outage...our issue was something else) but didn't have the decency to call us and tell us the service call had been canceled. If they had called to tell us, we could have left the complex and made the meeting.
Ray was furious and I would not be surprise if Comcast loses a big customer in the near future. Ray was talking about dropping all the networks that are serviced by Comcast. That is quite a few T1s.
Something has really happened to customer service these days.