I swear, I keep having the same exchange at work:
Me: Hello! :D What can we do for you today?
Customer: Hello, yes, I've been researching my family history/house history/local area.. *explain in great detail what they have researched and found out*
Me: *eyes glaze over; mind wanders*
Customer: *finishes talking*
Me: ...I'm so sorry, what is it you need
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