Communication Breakdown, it's always the same...
So in the continuing saga of the new house, I went down to the Shasta Property Management offices today to check on the cleaning bill I dropped off at the beginning of last week. The person that takes care of maintenance was in and I got to speak with her directly. Apparently there was a miscommunication and they had not replaced the carpet pad yet and in fact their contractor had come out to the house apparently very shortly after we had the carpets cleaned ourselves and called in to their office saying he couldn't do it because everything was too wet. The thing is, not only did they tell me it had been replaced when I called earlier that week, but they didn't call me to ask about the carpet cleaning, nor did she call me after I brought the bill in. Basically, she totally dropped the ball multiple times. I expressed my concerns over the lack of good communication and her final concessions were to waive carpet cleaning fees when ever we move out and to give us a $50 discount on this next rent payment in light of our delayed move in. It's not much and I am still very displeased, but it is better than nothing. I have a couple other items I have to submit to them so we'll see how those go. They did fix the front screen door quickly when that was reported. If they are speedy about the light switch and screens, I'm be a bit more mollified.