Dramatis Personae
RS, the tellers' boss
ZK, financial superhero
BV, ZK's boss
RS: The best part of this job is getting to kick cardboard boxes down the stairs.
ZK: We should implement a new policy that anytime a teller gets bad [customer service] survey results, you get to kick them down the stairs.
(enter BV)
BV: Hey, ZK, that was a great idea
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