Comments | weatherwitch101: This time I'm really furious with BT

weatherwitch101

This time I'm really furious with BT

Jan 10, 2006 13:18

last entry all about what was happening, and bt broadband grief post from Nov 30th detailing the crap that's gone on since June 05Ok, the line is working now, finally. As stated before I had no broadband connection from 29th December, by the evening of 30th December there was no dialup connection either. I had no working phone, no broadband and ( Read more... )

bt, angry, rant, broadband, furious

Comments 12

kalianah January 10 2006, 07:42:14 UTC

(((((((R)))))))

Sorry for all the crap you've been going through!
Got your letter, will reply this week :)

herneoakshield January 10 2006, 07:56:10 UTC

Quote:
Originally Posted by:
I will send it signed for delivery, copy the ombudsman in on it, (they say don't contact them 'til you've heard back from BT but if they're not replying?!) and am thinking of copying the BT Managing Director in too. I will also be writing to AOL with a detailed log of broadband downtimes since they've not know a fraction of it with it being telephone line errors and getting them too hopefully to get BT for failure to provide the service agreed.

Definatly do that and I would suggest getting in touch with a solicitor if thats a possibility as an added attack on BT.

I cannot believe how grossly Negligent BT has been throughout this whole episode and you Should most definatly in my opinion seek legal advice and sue the Bastards....

*** Hugs ***

I am so very sorry... mikesmaddie January 10 2006, 09:10:00 UTC

...to hear that you have had to put up with this crap from BT (I have a not so nice for their initials (BT) but I won't mention it on here)). It's absolutely unacceptable and unexcusable. And they should definitely know better!

I really do hope that you can get to the bottom of all of these problems and that these morons will do everything in their power to help you, once and for all!

Grrr (at BT)!!!

**Sends you many, many hugs.**

God bless and take care. :).
Olga/Maddie

hobbitblue January 10 2006, 09:11:38 UTC

Ombudsman, trading standards, BT head office, BT customer services, local disability rights group, local paper if you can get anyone interested (though you might not appreciate the publicity, I don't think I would). This is all ridiculous and downright *dangerous*. Did you take anyones's names in all this, that's always a handy thing to do, a) so you can chase things up and ensure they get a right bollocking and b) if they do give a name they tend to suddenly be a lot more careful and helpful in what they say or do because you then can point them out as the person who advised you badly.

This sucks, I'm hopping mad on your behalf, so much for priority customer as well, grrr!

hobbitblue January 10 2006, 09:13:03 UTC

oops, you said you didn't get the operator bitch's name alredy, sorry, missed that on first reading (must have been the angry red mist I was beginning to see before my eyes!)

coz_mcfool January 10 2006, 11:06:18 UTC

Absolutley bloody crap service hmmm this might be a bit cheeky considering you don't have a telly but http://www.bbc.co.uk/watchdog/ still do BT know that ;)

I'm just relieved to hear that you are OK, I was getting more than a little concerned though I expected it was down to BT

((((((((R))))))))

Kev