I'm not even going to go into how annoying their interactive problem reporting system is or how screwed up their web tracking of "your account" is, I'm sure you can imagine
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It's actually my roommate's phone service. I tried to call Verizon today and get a real person on the line, but after racking up $10 dollars in cellphone minutes while on hold, I decided my roommates can use their own minutes when they get back from Pennsic. But you can be sure that the downtime will be deducted from the bill, that SOP for my roommmate.
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Good luck!
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