Comments | trinityvixen: Perhaps it's because of the movies I tend to rent?

trinityvixen

Perhaps it's because of the movies I tend to rent?

Nov 20, 2009 15:25

ETA: After posting, I went to look at what's coming in the mail to me today. It's Dragonball Evolution--the live-action movie with white people pretending (or not) to be Asian. No wonder I never have to wait for movies!

Someone has been unable to get a DVD through Netflix for almost three months.

How does that even happen? I have never had to ( Read more... )

movies, netflix, news

Comments 10

negativeq November 21 2009, 03:41:31 UTC

Netflix is missing loads of its streamed anime. I suppose the licenses ran out =(. Many of the DVDs are on Saved status, probably because people are hoarding them.

In 2003, I received NO DVDs for two months. I reported the first batch of 3 (all Trigun) as missing and requested them reshipped. They still didn't arrive. I repeated the procedure two more times. Still no DVDs. That meant 9 Trigun DVDs that vanished into the mailing stream. I complained, and got a free month. The final reshipment arrived. I finished Trigun, and canceled Netflix. Later I resumed it at Stony Brook, and never had such a problem again.

I don't know what happened. Was someone stealing those Trigun DVDs? The same three over and over again?

ivy03 November 21 2009, 15:14:46 UTC

I just got a stack of Netflix discs I'd reported missing in July, along with a bunch of other July mail. Win, post office.

trinityvixen November 23 2009, 04:32:47 UTC

Many of the DVDs are on Saved status, probably because people are hoarding them.

DVDs go to "saved" status on streaming if they've lost the license to stream it. If it's "saved" on the regular DVD menu, that means the DVDs literally don't exist yet. Even if people are hoarding DVDs, they have them on your queue with the word "very long wait"--that thing I see but never experience.

I don't know what happened. Was someone stealing those Trigun DVDs? The same three over and over again?It's a fair possibility. There was a story about some postal workers boosting either NEtflix or Gamefly discs not too long ago. Maybe someone liked your set. Maybe the machines at yours. I had the outer flap of a Netflix arrive and nothing else once. It was inside an envelope from the Post Office saying, basically, shit happens, and it happened to your disk this time. It does happen. I've also had more trouble with the Post Office suspiciously delaying mail that I would consider to be worth snatching (magazines were a big one) that I would trust Netflix ( ... )

ivy03 November 21 2009, 07:02:46 UTC

I had to wait about three months to get the last disc of Project Runway season 4. By the time it arrived, I'd forgotten about it.

ivy03 November 21 2009, 15:13:41 UTC

Also, I suspect that when you're waiting for a dvd, who gets the few copies is determined more by who has just sent back one of their dvds than by who has waited the longest. Because in the cases where I've had to wait for something, I still get discs with the regular turn around, they're just the one disc I'm waiting for. Which means the disc I'm waiting for has to be in their warehouse on the business day a disc I send back arrives. Which makes the distribution of rare discs more random (like you getting one in three days and me waiting months), but I'd rather that than they not send me anything.

trinityvixen November 23 2009, 04:34:01 UTC

I'd like to think that there is a queue for the rare or highly requested discs but that doesn't mean you're wrong. There is probably a factor of who most recently returned things. Perhaps because I'm so good at getting discs back, I just increase my chances of catching something sooner when it gets in?

saturn_shumba November 21 2009, 16:27:41 UTC

I had no idea there was an issue with new DVDs. That's probably because most of the movies/tv shows I Netflix were made before 1989.

I really wonder where this woman is from...I'm from the Midwest and I've never had a problem with things in such a high demand that I can't get them. I've only had a few short waits and Netflix is pretty good at sending me an extra disc when I have to wait longer than 2 days for it.

I feel bad though, whenever something doesn't work out 100% for someone. It can be incredibly frustrating. Although in my case, if I was that obsessed with a show, I would just buy it for cheaps on Amazon/Ebay.

trinityvixen November 23 2009, 04:39:26 UTC

My list is usually far enough behind the times, too, such that I don't have to worry about my DVDs being too highly in demand. I save just about all new releases and, with few exceptions, rarely bump them up high on my queue. I just let them cycle to me. (Which is why movies that came out two years ago still haven't gotten to the top.)

Netflix has kept me waiting at most a few days, barring those odd occasions where the DVD got lost in the mail and they ask that you wait a week before considering it good and lost.

six_demon_bag November 23 2009, 17:01:44 UTC

Wow, that is crazy. I'm a reasonable guy and I believe in taking responsibility, so, to me, it seems like Netflix should simply cough up the $ to get enough copies of Dexter to cover the demand more adequately. If that's my business, I'm sure as hell not going to let something like that tarnish its good name and reputation. Still, I also have to believe that there could be other complications we don't know about that really do make it a difficult situation for the company -- otherwise, why wouldn't it be taken care of? Maybe I give them too much credit ( ... )

trinityvixen November 23 2009, 18:54:10 UTC

Still, I also have to believe that there could be other complications we don't know about that really do make it a difficult situation for the company -- otherwise, why wouldn't it be taken care of?The one time I had to call Netflix with a complaint--their envelopes had suddenly gotten so shitty that I'd lost about three-four DVDs to either being broken or totally lost in the system--they were already aware of the problem. In that case, they couldn't fix the issue--the crappy quality envelopes were part of a bad batch and were already in circulation--but they were much more willing to take my word for it that there had been a problem. As such, they expedited the replacement DVD procedure. Normally, if you don't get a DVD or one you sent back doesn't arrive, they make you wait a week before you can call it truly lost and get another/get credit for having sent back the disc. In this case, they knew they fucked up, and they sent me another DVD ASAP ( ... )