Taking on TokyoPop
It's official. TokyoPop is ceasing the publication of the Slayers novels after Book 6.
If you really want to get their attention... Online petitions rarely have much weight to them, unfortunately. But that's not to say don't sign it -- you should. It can serve to supplement my suggestion. (go here to get the link and sign it. It also has a lot of good information to cite regarding the publication of the novels you can incorporate into your letter)
But what we also need to do is physically mail them. The Guide to Effective Complaining is very useful for this. One important thing I want to point out to you:
Use the Internet to locate their home/main office, and even go to their website to find out the name of the Chairman of the Board and President of the company, and send them a Certified Letter.
Do not, I repeat, do NOT jack around sending e-mails or calling toll-free numbers! There's no way of knowing who's actually reading/screening them, and no proof they actually received it, anyway! Certified Mail is almost always bad news and the precursor to a lawsuit...that's why you want to use it to get their attention!
And also:
Clearly Define What You Want To Make You Happy: Don't just whine...DEFINE! Explain your situation and how you felt you were wronged, but then CLEARLY DEFINE what it will take to make you happy.
Give the company an idea of what it's going to take to send you on your way satisfied and allow them to either start over with a clean slate or never hear from you again! You might be surprised at how quickly they come around when you clearly state a remedy to their lapse in customer service.
Think about it. I know it seems like work, but how worth it is it to you to see the full run published? If we ALL sent them certified letters threatening to refrain from giving them any more business for any title unless they resumed either publishing the rest of them or let another company - like Viz - pick up the rights to the remaining novels, they are going to HAVE to take notice.
Put the URL for the petition in the letter as well. Spread both this and the petition.
Guide to writing a business letter
TOKYOPOP
5900 Wilshire Blvd.
Suite 2000
Los Angeles, CA 90036
US
Domain Name: TOKYOPOP.COM
Administrative Contact, Technical Contact:
De Vico, Jim jimd@tokyopop.com
TOKYOPOP
5900 Wilshire Blvd.
Suite 2000
Los Angeles, CA 90036
US
323-692-6700
Also... http://www.tokyopop.com/aboutus/exec.php
Stuart J. Levy - CEO & CCO
John Parker - President & COO
Victor Chin - VP, Inventory Control
Bill Josey - General Counsel & VP, Business Affairs
Mike Kiley - Publisher and Editor in Chief
Jim De Vico - Director, Operations & Marketing
Steve Kleckner - VP, Sales & Distribution
(xposted to my LJ, several Slayers comms, and as a comment)
If you really want to get their attention... Online petitions rarely have much weight to them, unfortunately. But that's not to say don't sign it -- you should. It can serve to supplement my suggestion. (go here to get the link and sign it. It also has a lot of good information to cite regarding the publication of the novels you can incorporate into your letter)
But what we also need to do is physically mail them. The Guide to Effective Complaining is very useful for this. One important thing I want to point out to you:
Use the Internet to locate their home/main office, and even go to their website to find out the name of the Chairman of the Board and President of the company, and send them a Certified Letter.
Do not, I repeat, do NOT jack around sending e-mails or calling toll-free numbers! There's no way of knowing who's actually reading/screening them, and no proof they actually received it, anyway! Certified Mail is almost always bad news and the precursor to a lawsuit...that's why you want to use it to get their attention!
And also:
Clearly Define What You Want To Make You Happy: Don't just whine...DEFINE! Explain your situation and how you felt you were wronged, but then CLEARLY DEFINE what it will take to make you happy.
Give the company an idea of what it's going to take to send you on your way satisfied and allow them to either start over with a clean slate or never hear from you again! You might be surprised at how quickly they come around when you clearly state a remedy to their lapse in customer service.
Think about it. I know it seems like work, but how worth it is it to you to see the full run published? If we ALL sent them certified letters threatening to refrain from giving them any more business for any title unless they resumed either publishing the rest of them or let another company - like Viz - pick up the rights to the remaining novels, they are going to HAVE to take notice.
Put the URL for the petition in the letter as well. Spread both this and the petition.
Guide to writing a business letter
TOKYOPOP
5900 Wilshire Blvd.
Suite 2000
Los Angeles, CA 90036
US
Domain Name: TOKYOPOP.COM
Administrative Contact, Technical Contact:
De Vico, Jim jimd@tokyopop.com
TOKYOPOP
5900 Wilshire Blvd.
Suite 2000
Los Angeles, CA 90036
US
323-692-6700
Also... http://www.tokyopop.com/aboutus/exec.php
Stuart J. Levy - CEO & CCO
John Parker - President & COO
Victor Chin - VP, Inventory Control
Bill Josey - General Counsel & VP, Business Affairs
Mike Kiley - Publisher and Editor in Chief
Jim De Vico - Director, Operations & Marketing
Steve Kleckner - VP, Sales & Distribution
(xposted to my LJ, several Slayers comms, and as a comment)