Comments | thefannishwaldo: The power of social media...

thefannishwaldo

The power of social media...

Jan 28, 2011 12:47

So I've been having issues with Comcast, as you may have noticed ( Read more... )

social media, customer service, idiots on the phone, interesting results, electronics, internet

Comments 3

wiliqueen January 29 2011, 00:20:44 UTC

I discovered that when I wailed on Twitter about our Dragon*Con FedEx headaches. :-) And the Virgin Mobile chick checked back with me like twice a day.

fiwen1010 January 29 2011, 00:33:00 UTC

Yay for Twitter! It rules all. Really glad to hear that they're on the way to sorting out your issues. Gotta love progressive companies.

I complained about our statistical software on Twitter in an IT seminar last year, and got a reply from them offering to talk me through it. They couldn't help me because their software is diabolical, but it was a nice touch.

lauramcewan January 29 2011, 05:03:05 UTC

CafePress grabbed me on Twitter when I was complaining about them!