The power of social media...
So I've been having issues with Comcast, as you may have noticed.
I bitched on Twitter and almost instantly got a Tweet back "OMG! Tell us what's wrong! Email us so we can fix it!" Turns out that they have a whole person whose job is to monitor social media and deal with people who gripe there. Talk about not wanting the shit to hit the viral fan!
Anyway, I emailed, they emailed back asking for a phone number and lo and behold, today I get a call from Corporate HQ.
The short version is 1.) Yes, customer service should give the same answer to the same question all the time. This will be investigated. 2.) Holy shit your service has gone down 6 days out of the last 27. This is a problem! We'll send out an engineer to the area to figure out why this is happening so you don't have to *deal* with customer service anymore. 3.) We'll actually call back and/or email you personally to let you know what we've done to fix it.
The moral of the story? Bitch on Twitter and shit gets done. ;) (Or at least people much higher up on the foodchain *say* it'll get done.)
I bitched on Twitter and almost instantly got a Tweet back "OMG! Tell us what's wrong! Email us so we can fix it!" Turns out that they have a whole person whose job is to monitor social media and deal with people who gripe there. Talk about not wanting the shit to hit the viral fan!
Anyway, I emailed, they emailed back asking for a phone number and lo and behold, today I get a call from Corporate HQ.
The short version is 1.) Yes, customer service should give the same answer to the same question all the time. This will be investigated. 2.) Holy shit your service has gone down 6 days out of the last 27. This is a problem! We'll send out an engineer to the area to figure out why this is happening so you don't have to *deal* with customer service anymore. 3.) We'll actually call back and/or email you personally to let you know what we've done to fix it.
The moral of the story? Bitch on Twitter and shit gets done. ;) (Or at least people much higher up on the foodchain *say* it'll get done.)