But doesn't your perception of service received end up changing if you expect to receive bad service too?
I spent a while working at both an upscale restaurant and a cheaper restaurant. It was a smallish town, so I often served the same customers at both places. The level of service I had to provide to get the same percentage of tips and/or praise was SO much higher at the cheap restaurant. People would come into the cheaper restaurant with the notion that it was going to be crappy, so even if the food came out twice as fast, the place was twice as clean, and I was twice as smiley, they would still find something to confirm their belief that cheap food = shitty service.
I found myself doing the same thing when I went to places I'd read had bad service on Yelp. Then I went in the opposite direction, way overtipping places with bad service if they didn't drop food down my back, while sticking to the standard 20% on places that had good service. Then I realised that I was being an asshole either way and just taught myself to cook.
Comments 42
I spent a while working at both an upscale restaurant and a cheaper restaurant. It was a smallish town, so I often served the same customers at both places. The level of service I had to provide to get the same percentage of tips and/or praise was SO much higher at the cheap restaurant. People would come into the cheaper restaurant with the notion that it was going to be crappy, so even if the food came out twice as fast, the place was twice as clean, and I was twice as smiley, they would still find something to confirm their belief that cheap food = shitty service.
I found myself doing the same thing when I went to places I'd read had bad service on Yelp. Then I went in the opposite direction, way overtipping places with bad service if they didn't drop food down my back, while sticking to the standard 20% on places that had good service. Then I realised that I was being an asshole either way and just taught myself to cook.
Reply
Leave a comment