Any doubt I had about this being an all out assault on proactively improving customer experience and switching our strategy to pure MARKETING MARKETING MARKETING have been completely laid to rest.
This is what happened where S2C worked for years, too. He felt he was no longer there for the customer, that they were being forced to not even really treat them as customers but as 'marketing opportunities'. He began to hate going in to a job in which he had been quite content and, in the end, took the option of early retirement as we reckoned we could cope with the reduced income better than the stressed S2C.
I am very glad that he had that option and it works for you guys. Stress due to working for corporate empire where $$$ is KING is not good. Figuring out how to live on a more modest income seems like a much better way to go.
Comments 8
Reply
Reply
This is what happened where S2C worked for years, too. He felt he was no longer there for the customer, that they were being forced to not even really treat them as customers but as 'marketing opportunities'. He began to hate going in to a job in which he had been quite content and, in the end, took the option of early retirement as we reckoned we could cope with the reduced income better than the stressed S2C.
Reply
Reply
Reply
My old Big!Boss, though... dude. That guy was so awesome. I adored him.
Reply
Reply
Reply
Leave a comment