The company has installed the system to help employees check their smiles before heading out to face customers. The test is optional, but at major stations like Shinagawa, the 250,000 riders who pass through per day can be rushed and agitated, and a happy face can go a long way. "Smiling helps our interaction with the passengers. I think the atmosphere becomes more relaxing with a smile," says Endo, whose job includes helping lost customers find their way and dealing with ticketing mishaps. Keihin uses the software at 15 of its 72 stations, concentrating on the busier locations. Taichi Takahashi, who works in public relations at the train operator, says it gives employees a chance to examine themselves before they go to work.
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"Smiling helps our interaction with the passengers. I think the atmosphere becomes more relaxing with a smile," says Endo, whose job includes helping lost customers find their way and dealing with ticketing mishaps.
Keihin uses the software at 15 of its 72 stations, concentrating on the busier locations.
Taichi Takahashi, who works in public relations at the train operator, says it gives employees a chance to examine themselves before they go to work.
Толерантность водителей грузовиков к чему?
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