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Empathy vs. Sympathy - Customer Service Week Diatribe
As part of the "celebrations" of this week, Customer Service Week, I am attending various Customer Service related webinars. Whenever I attend similar functions, I get extremely agitated by the constant pounding of the use of empathy; and the term is used incorrectly ( Read more... ) -
Love the Networks? Hate the Maintenance?
One of the key issues, aside from and never forgetting a good Social Media Policy, is the allotment of resources to maintain and monitor your various forums ( Read more... ) -
Further signs of Government Paradigm shift - right here in the Forest Service
Cross-posted to my new WordPress: http://wp.me/pCusP-6dRead more... ) -
Social Media Policy and Knowledge Management
(The following was originally posted as a response to a Discussion List topic on Social Media Policy in FS Communications, a GovLoop Group ( Read more... ) -
Recapture childhood and joy in one small movie - in 3D
The suggestion was made to go see G-Force in 3-D tonight. And since I denied him the opportunity to see "Up" in 3-D - I caved. Images of paper glasses with Red and Blue plastic as "lenses" dance through my head - along with digging through cereal boxes for the promised decoder ring ( Read more... ) -
Eastern sky at sunset
View from Storrie Lake
-- Sent from my Palm Pre
Yun-Mei Lin
(505) 410-9333; yunmei@comcast.net
( Read more... )
