At work, a few days ago...
Jackie: *talking to customer* Blah blah blah... ma'am.
Customer: *glares* ...Excuse me, but do you always call everybody "ma'am"?
Jackie: *notices that she looks quite serious and maybe offended* Well... no. But... *pauses and holds back a slight grin* Sometimes I call them sirYou should have seen the look on her face. ;
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