(no subject)
At work, a few days ago...
Jackie: *talking to customer* Blah blah blah... ma'am.
Customer: *glares* ...Excuse me, but do you always call everybody "ma'am"?
Jackie: *notices that she looks quite serious and maybe offended* Well... no. But... *pauses and holds back a slight grin* Sometimes I call them sir.
You should have seen the look on her face. ;D But seriously, it's to be polite. Hell, I call every person on this planet that I come across and don't know who the hell they are "ma'am" or "sir" and try as I might, I can't shake the habit, because that's what we're told to do at work. But, it turns out that when she was growing up, apparently it was inpolite to address somebody by that, so she was offended by it. Or something.
And then today...
Jackie: *stands at till, counting out money in register and obviously not ready to serve anybody*
Customer: *strolls up with her trolley and starts unloading her shit on the register*
Jackie: *blinks and looks up at her and then down at her groceries, then goes back to counting money*
Customer: Excuse me, are you open or not?
Jackie: *looks up again at her* Yes, I am, but I have to finish counting out the money first. But feel free to unload everything.
...Because she wasn't already doing that, anyway. Also, note that I was on an express lane (12 items or less), and usually customers have to wait to be called. And also, I couldn't just stop counting the money, I had to finish. Anyway.
Jackie: *finishes counting money and starts to put through her groceries, a little peeved off at her abruptness and the way she had been throwing her shit around, and then suddenly realises that she has more than 12 items and takes the golden opportunity to jump all over her* Uh, excuse me, but did you realise that this lane, and... *gestures to the lanes nearby* all of these lanes, are express lanes? Meaning, 12 items or less.
Also, please note again that usually it doesn't matter if a customer has over 12, but she had about 348240983 (actually, just 47, but still) and because it's coming up to Christmas, the queues are fucking long and other customers in the line for the express lanes (basically, five express checkouts, one line) were getting a little pissy as well.
Customer: *looks up with a "I don't give a shit" look on her face* Oh. Really. Oh. Sorry. *continues to unload her shit*
Jackie: *blinks, then mutters under breath* ...Right. Okay. *continues to put through her groceries but not really giving two shits anymore*
Customer: *stands upright to look over towards me and then shakes her head, muttering under her breath* Attitude...
Jackie: *blinks and looks back to her* Excuse me, did you say something about me having an attitude?
Customer: *looks back over to me*
Jackie: *continues, annoyed* Let's stop there for a bit. Firstly, you knew this was an express lane, that all of these are express lanes, and yet you still came through. You apologised, but you didn't mean it, and now all those customers with less than 12 items back there *points to the customers staring at her trolley in the line* are going to have to wait, thanks to you. So don't say that I have an attitude, when it seems like you're the one with it.
Mm, Christmas.
Jackie: *talking to customer* Blah blah blah... ma'am.
Customer: *glares* ...Excuse me, but do you always call everybody "ma'am"?
Jackie: *notices that she looks quite serious and maybe offended* Well... no. But... *pauses and holds back a slight grin* Sometimes I call them sir.
You should have seen the look on her face. ;D But seriously, it's to be polite. Hell, I call every person on this planet that I come across and don't know who the hell they are "ma'am" or "sir" and try as I might, I can't shake the habit, because that's what we're told to do at work. But, it turns out that when she was growing up, apparently it was inpolite to address somebody by that, so she was offended by it. Or something.
And then today...
Jackie: *stands at till, counting out money in register and obviously not ready to serve anybody*
Customer: *strolls up with her trolley and starts unloading her shit on the register*
Jackie: *blinks and looks up at her and then down at her groceries, then goes back to counting money*
Customer: Excuse me, are you open or not?
Jackie: *looks up again at her* Yes, I am, but I have to finish counting out the money first. But feel free to unload everything.
...Because she wasn't already doing that, anyway. Also, note that I was on an express lane (12 items or less), and usually customers have to wait to be called. And also, I couldn't just stop counting the money, I had to finish. Anyway.
Jackie: *finishes counting money and starts to put through her groceries, a little peeved off at her abruptness and the way she had been throwing her shit around, and then suddenly realises that she has more than 12 items and takes the golden opportunity to jump all over her* Uh, excuse me, but did you realise that this lane, and... *gestures to the lanes nearby* all of these lanes, are express lanes? Meaning, 12 items or less.
Also, please note again that usually it doesn't matter if a customer has over 12, but she had about 348240983 (actually, just 47, but still) and because it's coming up to Christmas, the queues are fucking long and other customers in the line for the express lanes (basically, five express checkouts, one line) were getting a little pissy as well.
Customer: *looks up with a "I don't give a shit" look on her face* Oh. Really. Oh. Sorry. *continues to unload her shit*
Jackie: *blinks, then mutters under breath* ...Right. Okay. *continues to put through her groceries but not really giving two shits anymore*
Customer: *stands upright to look over towards me and then shakes her head, muttering under her breath* Attitude...
Jackie: *blinks and looks back to her* Excuse me, did you say something about me having an attitude?
Customer: *looks back over to me*
Jackie: *continues, annoyed* Let's stop there for a bit. Firstly, you knew this was an express lane, that all of these are express lanes, and yet you still came through. You apologised, but you didn't mean it, and now all those customers with less than 12 items back there *points to the customers staring at her trolley in the line* are going to have to wait, thanks to you. So don't say that I have an attitude, when it seems like you're the one with it.
Mm, Christmas.