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[muggins]

This lady called in to file a claim today. She sounded tired, and she was filing a claim for a lost phone. Her husband left it in the waiting room at the hospital. Apparently she had just given birth, and *he* made her do it

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[crabsushi]

OH PEOPLE PEOPLE PEOPLE
Customer service is killing any part of me that was instinctively sympathetic. Dealing with people all day long is just~~ mmf. Asshats.

[muggins]

My mentor is this kooky older lady. She's really nice, but she's really weird. Anyways she was telling me how I don't even sound scared when I deny people. And I said, "Well of course not, I don't care." And she looked like I'd kicked a puppy in front of her or something. Sometimes it is PLEASING to deny the fuckheads. "Oh, the sim card wasn't in the phone?" Kekeke... YAY!