Comments | muffinbitch: The glasses saga: I actually want to kill someone at this point.

muffinbitch

The glasses saga: I actually want to kill someone at this point.

Nov 10, 2011 21:37

You know, every time I think SpecSavers have reached the bottom of the barrel, they grab another shovel and KEEP DIGGING ( Read more... )

Comments 10

gelfling256 November 10 2011, 13:27:39 UTC

They've tortured you enough. Maybe you can ask them to move on: just fix your glasses and go torture someone else. Poor thing! :/

muffinbitch November 11 2011, 09:34:32 UTC

If only they would! I would love more than anything to never see them again. :(

kawaii_mon November 10 2011, 21:40:11 UTC

Ugh, I do hope things get sorted out for you soon!
Is the one you've gone to in Collins place? Cause I just found a complaint from there online from last year with the same level of incompetence. T_T

muffinbitch November 11 2011, 09:36:24 UTC

Yep, that's the one. :( Wish I'd known that first - just spoke to someone at work who also had a crap experience with them. And now I'm stuck unless I cut my losses and just buy new glasses somewhere else (they're still under warranty, see) - wanting so much to do that! Well, this is their last chance, I can tell you...

Out of curiousity, where did you see this bad review?

kawaii_mon November 11 2011, 09:38:49 UTC

www.notgoodenough.org
If you search for them you'll find actually 3-4 complaints about them all saying similar things - that they take weeks to get the glasses together, will say "can't help you" if they don't want to deal with your problems and so on. :/

muffinbitch November 11 2011, 09:58:01 UTC

Ooh thanks - just checked it out! Obviously not just me, then. :(

evil_loki November 11 2011, 01:36:44 UTC

Ugh man, I hope it all gets resolved and with any luck you can find a more reliable place in the future, those people sound utterly useless. :/

muffinbitch November 12 2011, 09:08:25 UTC

They really are. :( I will never be going there again after they attempt getting my latest glasses right, that's for sure!

Grampa Simpson anonymous November 17 2011, 12:24:52 UTC

Sounds sooo frustrating, good on you for being bolshie. You know me, the Grampa Simpson technique.. "Dear Mr President, there are way too many states, please remove three. I am not a crackpot.." But seriously, if you feel able to explain the case clearly I would call Consumer affairs 1300 55 81 81 or contact the regulatory board for optometry http://www.optometryboard.gov.au. Love Rach

Re: Grampa Simpson muffinbitch November 20 2011, 09:24:55 UTC

Hilariously, LJ just asked me if I wanted to read "1 suspicious comment". So, hello suspicious sister of mine. :) Thank you for your good advice - I may have to do that if I end up having to demand a refund - I am giving them one more chance to fix it - I kind of wish I hadn't agreed to that now, but there you are - and yeah, then I will have to have the horrible task of trying for a refund. So they are very good links for getting support on that!

Also, sorry, I never tried to call you back after you rang the other day - my only excuse is I have been very distracted by my glasses-related misery, as you see above. But I would still like to chat with you, especially before I go away to Denmark! Perhaps I will try for next week, if that suits you - I need many non-seeing related tasks, as SpecSavers will have my glasses - again. :(