Superb Customer Service

Jan 15, 2008 16:57

Rant )

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Comments 6

eto_theipi January 16 2008, 03:55:15 UTC
I had a delivery go astray about a year ago. UPS had tried to deliver to my house on a Thursday, and I was at work. They left a "we'll attempt delivery tomorrow" notice, so I worked from home the next day. The next day, there was no sign of them. So I gave them a call, and asked them to re-route the package to my workplace. They said it was no problem and that I should have it by Monday. No package at work on Monday, of course, so I checked their tracking website and discovered that the package had been delivered... to some address in South SF. I called them, and they couldn't explain why the package had been delivered to an unrelated address in the wrong city, but they said they'd have someone reclaim it from that address the next dat. The next day they told me that the mailroom at the company they'd delivered it to couldn't find it, and that I should consider the package lost ( ... )

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missorangegirl January 16 2008, 18:39:27 UTC
Wow! Glad you got your package after all that.

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missorangegirl January 16 2008, 18:47:58 UTC
Sure. I've already heard so many complaints about the first one that it'd just be one more voice in a choir.

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ioerror January 16 2008, 09:40:53 UTC
Sounds like you found a way to attack any company that uses said shipper. Go Go shipper!

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missorangegirl January 16 2008, 18:54:37 UTC
Yup.
Caller ID did more of a dis-service in this case.

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invisiblebf January 17 2008, 07:12:36 UTC
Thank you for the laughs. I applaud your ability to keep your composure through all that and see the humor in it. The reading to them from the bill they send you to know what services they provided you is priceless. I wonder if you only selectively paid for a few things on the bill each month if they'd figure out then that you had other things that you were supposed to be paying for and what they were. :) I kind of think so. That is just silly!

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