A Customer-Service Saga

[mamajoan]

(NOTE: I am not posting anything here about the tragic events in Connecticut last week. That's because I don't feel that I have anything useful to say. It was terrible and I feel sad about it; what else is there? Onward

Comments

Re: Yikes!!!

[mamajoan]

Your comment reminded me of another bit I forgot to include! Which was that we visited a friend of Ruthie's who also has a DreamLite, and that one works properly, and when we saw how lovely it was to just push the button and have it come right on, that's when I knew I had to do something about ours. So here's hoping it was an aberration and our new one, and yours, will be fine!

Hilarious!

[ext_1557138]

Hilarous!! "What kind of email was it that you received?" Comic genius!! And of course your response was exactly right. How DO you answer a question that isn't even a valid putting together of ideas? What kinds of emails are there? Pretty ones? Long ones? Mean ones? Weird ones? What???

Thanks for my laugh for the day!

Theda
http://www.crayonwriter.com

[rkold]

Dreamlites sound like a poorly constructed version of The Cloud B products which have been out for years and are super popular with the new parents set. They have fewer options but they seem a lot more reliable.

[mamajoan]

I don't know which came first, or which is better quality; but Cloud B isn't advertising on the channels my kids watch, so they aren't getting our attention and thus aren't getting our money. ;)

[rkold]

Cloud B has been around since at least 2010, since it was de rigeur when I was pregnant, much like Sophie the Giraffe. We got the turtle as a gift and it's taken a beating since teh toddler likes to make the colors change on it now.

I think Cloud b tends to target the baby market. XD; This is more like their variation on the night-lite. I was just surprised to find out they are targeting a similar product for older kids now!