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[letthesunfall]

well i have had just the MOST fucking fun with Rogers for the past two days. I've been trying to get my phone and internet reconnected.

it's gone like this:

- May 15th, I called and had Rogers set up a move from my old address to the new address. They booked me from 11am-2pm on June 2nd.

- June 2nd, I watch the Rogers van pull up outside of my

Comments

[skirtchaser]

I wouldn't worry too much about your hydro bills to be honest - even in my house with three people living here with central air, the highest bill i got was $90 for two months.

it would probably cost you about $0.10 to have a bath with the jets on ;)

and usually your hot water in apartment buildings is on a central boiler -unless you have your own tank in the unit - and even then it's usually on gas - soooo yeah. if you have any energy questions, i'd be happy to help - seeing as i work for a utility and all... but not for much longer! (yay!)

and, um... apryl has your book.

[skirtchaser]

and now as i am thinking -i could get it from her friday when i drop off her table.

let me know :)

[letthesunfall]

hey, getting my book from her would be absolutely awesome - AND - even MORE incentive to come to Toronto and see me :) Seriously though, that would be great.

I'll definitely keep you in mind with energy questions. Apparently we have our own water tank, but I don't know where it is in the apartment. It's not in any of the closets or anything. But would hydro costs be different between St. Catharines and Toronto? As far as I know, there's no gas in my apartment, everything is electric. Which we pay for, unfortunately.

I hope you're right about the jets. Because I'll be having me some AWESOME baths if they're relatively cheap.

[skirtchaser]

absolutely -hydro and gas are regulated utilities - they're only allowed to charge an approved rate which is set quarterly by the ontario energy board. the only difference would be possibly in the customer charge - and that's generally in the neighborhood of 10 a month or so then your usage.

the water heater might be in the basement - that's not uncommon. a lot of electric water heaters in toronto are on unmetered usage, meaning that you're charged a flat rate to heat your water for the month, you might want to check with your landlord or Toronto Hydro to see what category you fall into.

if you're sensible (which i have no doubt you and megan are) your bills shouldn't be very high at all.

i'll certainly see what i can do about your book. good luck with the phone/internet! i'm glad everything's already connected at sue's or i'd likely be going through the same thing in a week or so. ugh.

[jayli]

hey there...wish I had been able to talk to you sooner...
Having worked in a call center company for the past ten years, ALWAYS, ALWAYS (no matter how piddly it may seem) get a name and ask for a reference number or case number. Most companies have some sort of tracking system...by asking for the reference number/case number they ABSO-freaking-LUTELY have to log the issue.
AND
once you get this squared away, call back and ask for a manager like RIGHT off the bat. Whomeever it is that answers the phone, just tell them "I know that you are not the one at fault, but really at this point I would like to deal with a manager solely." Now, my company would give away the freaking farm...but, my cable/phone/internet is a conglomerate (sort of like my actual company but I guess we are suckers) who won't give away shit. You can probably negotiate away any installation fees they charge you...not sure if they charge installation in Canada... but it's an idea... :)

[letthesunfall]

yeah, i'll have to think about the manager thing. today i almost asked for the manager because i was sick of getting the run around, but the thought of having to tell the whole fucking story OVER again and deal with someone else and wait on hold and blah blah...

i really shouldn't let these things go. if they fuck up again tomorrow and don't show up or make me late for my appointment or something, there'll be fucking hell to pay.

[jayli]

I say even AFTER it is all situated, call and ask directly for a manager. When it's not in the heat of the moment, they're more apt to bargain with you. I know this from experience. As a Client Service Rep YEARS ago... if you were in a shitastic situation but were working with me, I'd bend over backwards... if you were an asshole, yea I'd fix it but you ain't getting the extras...

Don't let the things go, not where customer service is concerned... there are always )ok almost always) other providers out there who want to give a better deal, or better service...use it to your advantage! YOU are the consumer!

Good luck tomorrow my friend!

[jaydemo]

You know my mom had a similar problem with Bell. We had called a few times because we were having issues with our landline, and the day the technician was supposed to arrive, she saw the van pull up, and watched the guy park, sit there for a minute, and drive away. Later when she was speaking with a representative, the person on the line said the technician reported that he attempted to call and ring the doorbell and no one answered. Total B.S because my mom watched him sit there. Weird.

Jays on Friday!!

OT

[ghost_of_onyx]

Hey man, I've seen you in ftm in the past, and recognize you from your YouTube channel under the same username. (I'm ghostman109 on YouTube, by the way.) Hope you don't mind that I've added you as a friend here.

[Edited for a typo.]