(no subject)
well i have had just the MOST fucking fun with Rogers for the past two days. I've been trying to get my phone and internet reconnected.
it's gone like this:
- May 15th, I called and had Rogers set up a move from my old address to the new address. They booked me from 11am-2pm on June 2nd.
- June 2nd, I watch the Rogers van pull up outside of my apartment at 1:05pm. The technician sits in his van until 1:10pm, and then drives off. I think to myself, "that's weird. maybe he had something else he had to do quickly and he'll be back before 2pm."
- At 2:20pm, I hunt through my boxes and find my cell phone, plug it into the wall to recharge it, and get a message from the technician. He called my cell phone, couldn't get through to me (because it was packed in a box and had no energy), and told me to call and reschedule. So I call Rogers on my cell phone, which is pay-as-you-go, so I'm paying .30 cents a minute to speak to a fucking automated machine. I finally get a real guy on the phone, who puts me on hold for ten minutes while trying to figure out what was wrong. He comes back, tells me exactly what I already knew (that the technician sat outside my apartment for five minutes, called my cell phone and then left), and then says that he's putting me on a Smart List or something like that, and that the technician will be back to my apartment to connect my phone/internet before 5pm.
- At 5:45pm, I call Rogers again, and get a woman this time. She says that there is absolutely no record of the previous phone call that I made, that there is no note saying that the technician was supposed to be at my place before 5pm, and that there isn't anything she can do about it except schedule me for an appointment on June 3rd, between 11am-2pm. So, frustrated, I agree.
- 2pm, June 3rd (today), I get in touch with my friend Kaite, who agrees to call Rogers on my behalf because I'm not willing to pay another chunk of change to use my cell phone. She speaks with a woman, apparently named Tila, who tells her that she can't really give her any information (not authorized), but that she thinks maybe there's a problem with my address. Tila tells us that we can call 611 from Megan's Fido cell phone and speak with Rogers for free.
- 2:10pm, I call Fido, eventually get directed to a live person (after being caught in the automated web of numbered options for a good 3 minutes), who then talks to me like I'm an idiot ("You know this is Fido, right? Not Rogers", to which I replied, "Yes, I'm quite aware of that, thank you. But Fido is under Rogers, now isn't it?" and she paused, and was like "Uhm, yes. I'll transfer you."... DID IT HAVE TO BE THAT FUCKING HARD?!?!?!?!), I get transfered to Rogers Wireless (which is not what I asked for), am given the option of English (just press 8, which I did), and get sent to the French language side of Rogers. I get a representative on the phone who was thankfully bilingual (I judge myself for not being so myself), who transfers me to Rogers Home Phone.
- I get Louis (employee #75182 - I've gotten smart, now I require their names and numbers at the end of the phone calls so that I know exactly who to blame for fuck ups) at Rogers Home Phone. After explaining the entire ordeal to him, he tells me that my rescheduled appointment was actually for TOMORROW between 11am-2pm, so the woman that I had spoken to yesterday had either pressed the wrong button or told me the wrong day. I'm fucking livid. I tell him that I've wasted two days of my life waiting for Rogers to show up, two WORKING DAYS (they don't have to know that I'm a grad student), and that I've spent almost $10 on my cell phone trying to deal with this. All he can do, he says, is reschedule me for tomorrow between 11am-2pm, make a note for the technician to show up earlier than later, and credit my account $25. At this point, I'm just fucking tired of dealing with this. I know I'm getting jerked around by this company, but what the fuck am I going to do about it?
So now I wait until tomorrow for my phone to get hooked up. Thankfully, I've been stealing internet from someone in this building who doesn't have their account security-enabled, or I think I'd be much grumpier.
Now, I know that this is *partly* my fault because I didn't have my cell phone on hand to receive the technicians call the first time around. And when I saw the Rogers van outside, I probably should have ran outside to ask if they were here for me. However, this was a MOVE, and I don't think I should be held responsible for having my cell phone PACKED, nor should I have to go out and fetch the fucking technician. He has legs. Moreover, he HAD my address, and didn't even bother to get out of his van, come into the little vestibule, and BUZZ my fucking apartment to see if I was home.
I feel like I want to blow things up.
On a lighter note, the apartment is awesome. We've got most of our stuff put away, and there's SO MUCH SPACE. And daylight! We're not living in a cave anymore! The cat absolutely loves the millions of windows he has to jump in, and we have a huge tub that has jets/hot tub ability. We have to pay for hydro though, so we'll probably never use them. I have no idea how hydro really works... so we try to keep the lights turned off until we need them, and keep the TV and DVD/VCR and stuff unplugged until we use them. We have a main computer and two laptops that we've set to 'hibernate', but I still worry about how much energy they're drawing. Plus the stove is electric, and any time we use hot water (or water at all? I don't know), and if we ever choose to use electric heating (although I hope we don't have to, because we have radiators), all of that counts. I think our first few hydro bills will be scary.
What else? I feel like there was a whole bunch of stuff I wanted to update about, but I got so carried away with the Rogers stuff that I forgot. Oh well, maybe more later.
Also, does anyone have my copy of The Ethical Slut? I know I lent it out but I don't remember to who(m?) and I'd really like it back, so if someone on this list has it, please email me so we can get that puppy back on my library shelf.
it's gone like this:
- May 15th, I called and had Rogers set up a move from my old address to the new address. They booked me from 11am-2pm on June 2nd.
- June 2nd, I watch the Rogers van pull up outside of my apartment at 1:05pm. The technician sits in his van until 1:10pm, and then drives off. I think to myself, "that's weird. maybe he had something else he had to do quickly and he'll be back before 2pm."
- At 2:20pm, I hunt through my boxes and find my cell phone, plug it into the wall to recharge it, and get a message from the technician. He called my cell phone, couldn't get through to me (because it was packed in a box and had no energy), and told me to call and reschedule. So I call Rogers on my cell phone, which is pay-as-you-go, so I'm paying .30 cents a minute to speak to a fucking automated machine. I finally get a real guy on the phone, who puts me on hold for ten minutes while trying to figure out what was wrong. He comes back, tells me exactly what I already knew (that the technician sat outside my apartment for five minutes, called my cell phone and then left), and then says that he's putting me on a Smart List or something like that, and that the technician will be back to my apartment to connect my phone/internet before 5pm.
- At 5:45pm, I call Rogers again, and get a woman this time. She says that there is absolutely no record of the previous phone call that I made, that there is no note saying that the technician was supposed to be at my place before 5pm, and that there isn't anything she can do about it except schedule me for an appointment on June 3rd, between 11am-2pm. So, frustrated, I agree.
- 2pm, June 3rd (today), I get in touch with my friend Kaite, who agrees to call Rogers on my behalf because I'm not willing to pay another chunk of change to use my cell phone. She speaks with a woman, apparently named Tila, who tells her that she can't really give her any information (not authorized), but that she thinks maybe there's a problem with my address. Tila tells us that we can call 611 from Megan's Fido cell phone and speak with Rogers for free.
- 2:10pm, I call Fido, eventually get directed to a live person (after being caught in the automated web of numbered options for a good 3 minutes), who then talks to me like I'm an idiot ("You know this is Fido, right? Not Rogers", to which I replied, "Yes, I'm quite aware of that, thank you. But Fido is under Rogers, now isn't it?" and she paused, and was like "Uhm, yes. I'll transfer you."... DID IT HAVE TO BE THAT FUCKING HARD?!?!?!?!), I get transfered to Rogers Wireless (which is not what I asked for), am given the option of English (just press 8, which I did), and get sent to the French language side of Rogers. I get a representative on the phone who was thankfully bilingual (I judge myself for not being so myself), who transfers me to Rogers Home Phone.
- I get Louis (employee #75182 - I've gotten smart, now I require their names and numbers at the end of the phone calls so that I know exactly who to blame for fuck ups) at Rogers Home Phone. After explaining the entire ordeal to him, he tells me that my rescheduled appointment was actually for TOMORROW between 11am-2pm, so the woman that I had spoken to yesterday had either pressed the wrong button or told me the wrong day. I'm fucking livid. I tell him that I've wasted two days of my life waiting for Rogers to show up, two WORKING DAYS (they don't have to know that I'm a grad student), and that I've spent almost $10 on my cell phone trying to deal with this. All he can do, he says, is reschedule me for tomorrow between 11am-2pm, make a note for the technician to show up earlier than later, and credit my account $25. At this point, I'm just fucking tired of dealing with this. I know I'm getting jerked around by this company, but what the fuck am I going to do about it?
So now I wait until tomorrow for my phone to get hooked up. Thankfully, I've been stealing internet from someone in this building who doesn't have their account security-enabled, or I think I'd be much grumpier.
Now, I know that this is *partly* my fault because I didn't have my cell phone on hand to receive the technicians call the first time around. And when I saw the Rogers van outside, I probably should have ran outside to ask if they were here for me. However, this was a MOVE, and I don't think I should be held responsible for having my cell phone PACKED, nor should I have to go out and fetch the fucking technician. He has legs. Moreover, he HAD my address, and didn't even bother to get out of his van, come into the little vestibule, and BUZZ my fucking apartment to see if I was home.
I feel like I want to blow things up.
On a lighter note, the apartment is awesome. We've got most of our stuff put away, and there's SO MUCH SPACE. And daylight! We're not living in a cave anymore! The cat absolutely loves the millions of windows he has to jump in, and we have a huge tub that has jets/hot tub ability. We have to pay for hydro though, so we'll probably never use them. I have no idea how hydro really works... so we try to keep the lights turned off until we need them, and keep the TV and DVD/VCR and stuff unplugged until we use them. We have a main computer and two laptops that we've set to 'hibernate', but I still worry about how much energy they're drawing. Plus the stove is electric, and any time we use hot water (or water at all? I don't know), and if we ever choose to use electric heating (although I hope we don't have to, because we have radiators), all of that counts. I think our first few hydro bills will be scary.
What else? I feel like there was a whole bunch of stuff I wanted to update about, but I got so carried away with the Rogers stuff that I forgot. Oh well, maybe more later.
Also, does anyone have my copy of The Ethical Slut? I know I lent it out but I don't remember to who(m?) and I'd really like it back, so if someone on this list has it, please email me so we can get that puppy back on my library shelf.