I used to manage a technical help desk. A customer had emailed us to explain his problem, told us he was deaf and needed to correspond by email. Poor bugger got a "please call us" email. He wrote again that he was deaf, and got the same reply. Eventually I saw the email, hit the roof and got the guy severly reprimanded. He was lucky we didn't get reported to the Disability Discrimination Act! We should have been!
omg so that's actually a guy sending out the "copy&paste" mail manually?! By then he surely needs to learn to read emails.. :P He was definitely going on auto pilot mode....
And still, why ask people to call when having email contact in first place? hmm.
oh, yet more wtf. He should've been sacked. I HATE things like these, I do not want to be dependant on other people, and I am sure that customer don't either.
That guy is a lazy asshole and doesn't know what service means, it seems.
Comments 4
So I feel for you - it is very annoying.
Reply
And still, why ask people to call when having email contact in first place? hmm.
Reply
If I'd had my way he would have been sacked!
Reply
That guy is a lazy asshole and doesn't know what service means, it seems.
Reply
Leave a comment