K3 up button not working

[ladycallie]

My trusty K3 (or Kindle Keyboard) is having a problem. The square directional button no longer navigates up when up is pressed. Instead it navigates down

Comments

[ladycallie]

I think poking it is what I'm gonna try next, although just from looking at it, I doubt there's something jamming it. :/

[twilatee]

Try to restart... that fixes most things.

[ladycallie]

I've done that already, several times.

[silky_eyes]

that was going to be my next suggestion :-) when in doubt, restart AGAIN! haha good luck though

[radanols_girl]

go ahead and call their tech support - my K2 was out of waranty and I couldn't connect to download books, it was right before the K3 came out and they sent me a replacement anyway. It can't hurt to call them and see if they can help.

[ladycallie]

Hmm, well that's hopeful! I'll call them next.

[cincodemaygirl]

If nothing else, my K3 broke last month and they gave me a discount on a new one--$65 for a refurb K3 wifi, which is what I did after trying a Touch for 3 weeks and hating it.