I've always had a general impression that young men working as sales assistants in phone shops were a bit clueless - possibly unfair, as it's based largely on that shop in Market Street where I've bought a couple of phones in the last decade - but on the whole they've shown a vague interest in trying to persuade me to part with some money... until
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I've used Carphone Warehouse for mobile phones for the last 13 years, and I've found it useful that they carry a wide range of phones. But it's true that the sales staff have varied between helpful and completely hopeless - and it's pretty clear which end of the spectrum your specimen was at. I'm just glad that I've never needed them to do much more than ring up the amount on the till.
As others have said, you should definitely be able to transfer your number. You probably won't use your old SIM, given how old your existing one is, and you definitely won't if you're changing networks (this means that you'll need to transfer any stored numbers by hand): your old number will be transferred to the new SIM. Though you may find that there's some interruption in service while the transfer happens.
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I still don't have a mobile phone, despite family pressures, and hopefully can hold out a fair bit longer...
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