When people call, asking for their attorney, just transfer them straight to voice mail, don't even see if the attorney is available. If/when they call back to report the voice mail, do it again. If they still don't get it, explain the voice mail is the best you could do.
-Good morning, shiny office.
-Hi, I want to talk to Mr. Umptyskrunch.
-OK, please hold.
(wait 30 seconds)
-Good morning, shiny office.
-Ya, hi. I just called to talk to Mr. Umptyskrunch and all I got was his voice mail.
Very tempting. I have only done this once, though, and it was because I knew we were going to fire the client because no one in the office would consent to speak to him anymore. Muahahaa!
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-Good morning, shiny office.
-Hi, I want to talk to Mr. Umptyskrunch.
-OK, please hold.
(wait 30 seconds)
-Good morning, shiny office.
-Ya, hi. I just called to talk to Mr. Umptyskrunch and all I got was his voice mail.
-OK, please hold.
Repeat as necessary.
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