[personal|culture] Me and customer service just lately

[jaylake]

Like most white men of a certain height, class and educational standing, I wander through life in a cloud of largely invisible-to-me privilege. This privilege often expresses itself as good customer service. Sometimes it's earned (for some value of "earned") such as my frequent flyer status, sometimes it's situational. I do make a serious effort to

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[joycemocha]

Oddly enough, you weren't the only one to have recent disability travel issues with airlines. Geri Jeter was quite verbal about a couple of issues she ran into when going to World Fantasy, including the disability lounge for British Airways in Heathrow.

Disability is a silent but very real area of discrimination. I deal with the cognitive performance side of things, and part of my job has been to be that outspoken advocate for parents and children at times while balancing the needs of the other students and staff. The person in between who interprets for both sides. There is open and outright discrimination against students with some form of cognitive disability, whether that is a learning disability, attentional, emotional, or developmental, and it's maintained at the highest levels of the education establishment (reference my recent rantage about the Secretary of Education seeking to force developmentally disabled students to take the same tests as neurotypical students). People just don't get it.