Comments | jaine_parr: The Comcast Saga

jaine_parr

The Comcast Saga

Mar 08, 2010 01:06

I spent about a day on-line and on the phone with a set of Comcast reps. Each one had a different story to tell me. Rep #1 couldn't find my house. Rep # 2 said he set up my service, but didn't actually do anything. Eventually, I got a different number and started speaking to reps from their 'Make it Right' department. The third rep from that ( Read more... )

florida

Comments 6

montuos March 8 2010, 12:19:05 UTC

IT'S COMCASTIC!!!

Wow... I have heard many tales of Comcastic incompetence, but this truly takes the cake!

jaine_parr March 8 2010, 19:20:35 UTC

I know what you are thinking about that reply from Comcast without even asking.

stitchwhich March 8 2010, 14:14:39 UTC

I would be livid by now. Spitting nails/ You betcha.

melaniesuzanne March 8 2010, 15:19:38 UTC

Oh. my. god. I would have been homicidal.

anonymous March 8 2010, 18:19:32 UTC

I am sorry for the troubles we put your through. I's like to share your experience with our regional contacts to ensure that the issues are addressed. If it is not so much of a trouble, will you please let me know the phone number on the account?

Best regards,

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

cozit March 30 2010, 01:51:02 UTC

Thank you for the reminder of why we shifted to Verizon FIOS as soon as it entered our neighborhood. Verizon can be a pain, but *never* even vaguely close to the hassles Comcast regularly created. (Heck, they created problems for me when I nicely called to inform them that they had cables in our yard, not tucked into the column nicely, that we'd be cutting with the lawnmower if they weren't fixed soon... called them three times... they got lucky, and the cable survived... though it was tempting to "accidentally" have something happen to it after the second call)